Frequently Asked Questions
Frequently Asked Questions
How is the ETA Alkaline Water Filter Bottle set apart from other products of its kind?
At least 74 million Americans in 42 states drink chromium-polluted tap water, much of it likely in the cancer-causing hexavalent form (chromium-6).
- According to the World Health Organization, 3.2 million children under the age of five in developing nations die each year as a result of unsafe drinking water and poor sanitation.
- Contaminated water can transmit diseases such as diarrhea, cholera, dysentery, typhoid, and polio and contributes to the development of diseases such as cancer, organ damage, and physical and intellectual disabilities.
- The Institute for Health Metrics and Evaluation (IHME) estimates that lead exposure accounted for 12.4% of the global burden of idiopathic developmental intellectual disability, 2.5% of the global burden of ischaemic heart disease, and 2.4% of the global burden of stroke.
- There is enough fresh water on the planet for seven billion people, but 1.6 billion people face economic water shortages due to polluted and unsustainably managed water.
- ETA Alkaline Water Filter Bottle contain a filtration system powered by Ionic Adsorption Micron Technology that removes up to 99.99% of contaminants and helps to provide safe and quality drinking water to everyone, including those in need.
- The ETA water filtration system is the World's Most Tested & Trusted Product of its kind for Extreme Filtration and treats the four major zones of contamination.
How should the ETA Alkaline Water Filter Bottle Be Used?
The filter can purify up to 100 gallons of water. Replacement of the filter is necessary only after the consumption of 757 half-liter water bottles.
You will receive an email every 4 months and 6 months as a reminder to order a new filter. Click here to contact us via email email@example.com .
No. The ETA Alkaline Water Filter Bottle is designed only for use with water.
Not with this specific product.
We recommend that you wash your bottle regularly. If water sits in the bottle for a long time, it will become stagnant and create a foul odor. Ensure you remove the filter from the cap before washing and wash by hand or a dishwasher.
In order to diagnose and resolve the issue accurately, please check exactly where the leaking occurs. Is it—
1. Around the threading?
2. At the 'Check valve'?
3. Or at the 'Hard straw'?
If the leakage occurs at the 'Check valve' you can try the steps below.
1. Open the 'Hard straw'.
2. Squeeze the air out and release.
3. Then close the 'Hard straw'.
This will allow the 'Check valve' to seal and will eliminate the water leaking through the valve. In case of any other issue, you could write to us at firstname.lastname@example.org. We would be happy to help and be at your service.
The ideal way to use the ETA Alkaline Water Filter Bottle is to simply keep squeezing the bottle from both sides while sipping water through the straw. Our patented 'Sip and Squeeze' mechanism activates the capability of performing an EXTREME FILTRATION process to produce safe drinking water anytime, anywhere.
We advise you to perform the squeeze with a little extra care for the first time until you get the hang of its rhythm.
For your convenience, here's the link to our 'User’s Manual' video, which shows how to use the 'Sip and Squeeze' mechanism: www.etaliving.com/pages/owners-manual
The ETA Alkaline Water Filter Bottle is powered by our patented and proprietary 'Sip and Squeeze' mechanism that allows creating a greater force and pressure (PSI - Pound per Square Inch) which activates the Extreme 'Filtration process'. Also, it makes the water flow smoothly.
We advise you to perform the squeeze with a little extra care for the first time until you get the hang of its rhythm. Please follow the link for more information: www.etaliving.com/pages/owners-manual
If the issue persists and you find it to be excessively hard, please write to us at email@example.com. We would be happy to help and be at your service.
The ETA Alkaline Water Filter Bottle is capable of producing up to 100 gallons of contaminant-free, pure and safe alkaline water, anytime. Replacement of the filter is necessary only after the consumption of 757 half-liter water bottles. Often, the longevity also depends on the quality of the water you're sourcing.
Although there is no filter replacement indicator, if it is difficult to draw water through the filter or if there is a change in the taste of the water, we recommend a filter replacement.Please follow the link for more information: www.etaliving.com/pages/owners-manual
How should the ETA Alkaline Water Filter Bottle be cleaned?
No, the filter does not require cleaning because it is replaceable after it meets the filter capacity which is around 100 gallons. However, if your filter is still new and you are having a hard time sipping out of it, you might just have clogged sediment in the filter. To remove the sediment, simply run water through the filter or flush the filter.
We recommend that you wash your ETA Alkaline Water Filter Bottle once a day, but it’s ultimately up to your personal preference.
Remove the filter from the bottle before cleaning the unit. DO NOT under any circumstance WASH THE FILTER or place it in the dishwasher.
The bottle and cap can be cleaned with a mild liquid detergent as many times as needed.
NOT THE FILTER. The ETA bottle is dishwasher safe only if it's without the filter.
You don't have to soak the filter. Instead, fill the bottle fully, close the cap and squeeze out all the water. Continue the process 3 times before you first use the bottle.
Are there alternate uses of the ETA Alkaline Water Filter Bottle?
No, it doesn't.
No, it doesn't.
No. Do not place the bottle in the freezer. When water freezes it expands and could damage the bottle as well as the filter.
Please check the sleeve of the ETA bottle.
What should be done if the ETA Alkaline Water Filter Bottle gets stuck?
To remove the filter, you will have to first remove the cap from the bottle. Then you can twist off the filter from the straw. If necessary, you can also twist the straw off from the cap.
The IAMF technology-powered filter will begin to clog slowly when it’s nearing its 100-gallon filtering capacity. If your filter is still new, you might just have some clogged sediment in the filter. To remove the sediment, simply run water through the filter or flush the filter. If you need more help, please contact us at firstname.lastname@example.org .
If this occurs, there’s a quick fix you can try! Since it seems that the mouthpiece came loose, all you have to do is raise the mouthpiece and firmly pop it back into place. If the problem persists, please contact us and we would be happy to help!
The replaceable water filter can filter up to 100 gallons of normal tap water. The dirtier the water, the fewer gallons the filter can clean.
What are the features of ETA’s IAMF-powered filter?
ETA Alkaline Water Filter Bottle can make water alkaline up to a pH of 9.5+ depending on the water source. For best pH results, use regular tap water.
Keeping up with drinking 100 gallons of water can be challenging. The ETA Alkaline Water Filter Bottle's IAMF technology will start to make it harder to sip water out of the straw as the life of your filter comes to an end.
The ETA Alkaline Water Filter Bottle can remove more contaminants than any other filter in the market. It can remove Aesthetic Contaminants: bad taste, odors, cloudiness, slit, and chlorine chemical contaminants: VOC’s, toxic chemicals, THM’s, PCB’s, PCS’s, detergents, herbicides, pesticides (DDT), benzene, and PFOA’s dissolved solid contaminants: Heavy metals, aluminum, asbestos, cadmium, chromium 6, copper, arsenic, nitrates and nitrites, lead, mercury, and up to 90% fluoride. Radiological contaminants: Radon 222 and Alpha Radium 226. Cesium 134 & 137.
Yes. The ETA Alkaline Water Filter Bottle can remove heavy metals, aluminum, asbestos, cadmium, chromium 6, copper, arsenic, nitrates and nitrites, lead, mercury, and up to 90% fluoride. That’s just 1 contaminant category of 3 others.
The ETA Alkaline Water Filter Bottle is one of the most field-tested filters for optimal performance. Visit our Still Don’t Trust Us page for more details.
IAMF is a breakthrough technology that includes an extremely high-tech porous microfiltration system. This selective microfiltration system contains thousands of interconnected omnidirectional pores that trap any contaminants and only allow water and good minerals through.
The ETA Alkaline Water Filter Bottle is extremely selective and does not eliminate or filter out good minerals.
The ETA Alkaline Water Filter Bottle is made out of all food-grade approved materials. Plastic is BPA-free.
Yes. 60 billion plastic water bottles are sold each year in the US using 17 million barrels of oil to produce and transport. 30 billion ends up in landfills where they could be there for 1000 years. The filters are recyclable. They are GREEN Products! Our reusable plastic bottles are leach-proof #4 low-density polyethylene. FDA-approved food-grade material!
The ETA Alkaline Water Filter Bottle can hold up to 28oz.
Yes! BPA and lead-free.
No, it is not.
ETA Alkaline Water Filter Bottle have an indefinite shelf life if not in use.
The filter is pre-flushed at the factory.
Yes, the ETA Alkaline Water Filter Bottle removes 65% of fluoride from water to bring you safe and purified water for consumption anytime, anywhere.
To learn more about the efficiency of the ETA Alkaline Water Filter Bottle, please follow the link: www.etaliving.com/pages/let-s-enhance-your-trust
Due to regulatory limitations, we DO NOT make any claims that our products remove viruses and bacteria such as giardia and parasites. But we are happy to share that the ETA Alkaline Water Filter Bottle removes up to 99.99% of all 4 areas (Aesthetic, Chemical, Dissolved Solids, and Radiological) of harmful and deadly contaminants from any water source, instantly alkalizing the water up to a pH of 9.5.
Please follow the link to know more about ETA: www.etaliving.com/pages/let-s-enhance-your-trust
You can also view the ETA test data by following the link here: www.etaliving.com/pages/test-data
Yes, the ETA Alkaline Water Filter Bottle filters out uranium from water up to 100%.You can view the ETA Alkaline Water Filter Bottle test data by following the link here: www.etaliving.com/pages/test-data
We use a uniform 2-micron pore size in our ETA Alkaline Water Filter Bottle filters.
The ETA Alkaline Water Filter Bottle is capable of filtering sodium from water.Please follow the link to view the ETA test data to enhance your trust in the capabilities of the ETA Alkaline Water Filter Bottle: www.etaliving.com/pages/test-data
What should I know regarding purchasing an ETA Alkaline Water Filter Bottle?
ETA accepts all major debit & credit cards (Visa, AMEX, Discover, MasterCard) as well as PayPal.
ETA's portable water filtration system carries a 90-day limited warranty (from the date of purchase) against manufacturer defects. ETA will replace any eligible part found to be defective within the scope of normal and appropriate use (except for the filter). A receipt may be requested to verify the date of purchase. To authorize a claim, please contact our Customer Service Team via email@example.com.
Due to these unprecedented times, we anticipate there may be delays in order processing and shipping. Please bear with us as we try to maintain our normal shipping schedule. Stay safe, stay hydrated and when the time is right, we’ll see you outside.
How can I get in touch with ETA?
How do orders and cancellations work?
Your order cannot be changed after shipping. Please contact firstname.lastname@example.org for further information.
Your order cannot be changed after shipping. Please contact email@example.com for further information. If the order is already shipped, please place a return request.
Yes! We send reminder emails to all ETA customers to replace their filter devices upon the completion of the filter validity date.
Yes. You will find it when you unwrap the packaging.
What is the origin of ETA products?
We are homegrown- proudly made in the USA.
What should I know regarding purchasing an ETA Alkaline Water Filter Bottle?
If you made your purchase via a third-party platform, you can use your 'Order ID' as the 'Order Number' at the time of ETA product registration.